One Housing’s goal is to help people to live better. They do this by developing quality homes for people who may otherwise struggle to afford a place to live, providing care and support to approximately 9,000 people in the community. They also provide a range of services to support their customers to live as independently as possible. They fund all of this by building and selling homes on the open market.
for their cold water usage for over two years
and directly by the water supplier
on actual meter readings
and collect the cold water meter readings, which they send to us on a monthly basis
by the building owners. We have been employed to recover One Housing’s portion directly from their tenants
for over two years. By using the OFWAT guidelines we back-billed the residents for their usage for the previous 16 month period
by the water supplier. Being sub-metered properties, they should not have been billed directly by them. We have helped to recover the residents’ money from the supplier
for the residents who did not have the funds to pay the back-dated billing all at once
“I write with reference to Welcome Energy to recommend their services, for the installation and monitoring of communal heat meters in your upcoming tender process. We currently work with Welcome Energy across a number of our new developments and have a good working relationship.
We will be using their services in some of our other developments, where historically the implementation of metering and billing services has been challenging. In preparing to take this on, I can say that Welcome Energy have an engaging and flexible approach, which has been helpful in resolving many long standing issues.
On a personal note, in my dealings with Welcome Energy, I have always been confident in their knowledge and judgment and have sought their unbiased input, even with regards to sites where they are not the primary service provider.”
Wayne Griffith
– Contract Services Manager, One Housing
