About Haus Block Management

Haus Block Management has spent 12 years overseeing residential and mixed-use building in and around central London. Their portfolio boasts 250 buildings and 7,500 individual properties. They provide an outstanding residential block management service to both residents and property owners alike

  • The Fisheries consists of a new six storey building in the heart of Hackney’s London Fields
  • It includes 31 residential apartments and 25,000 sq. ft. of commercial space
  • It was formally known as the Old Fishing Processing Factory

About The Fisheries

Customer challenges

The Fisheries was being billed

by another provider and accrued debts on site

There was also an outstanding gas bill that

they were unable to pay due to the under collection from the previous billing provider

We took over billing for them,

matching the previous energy provider’s charges and set up fees, meaning no additional charges to Haus Block Management or their residents

We used the equipment already installed

from the previous provider to gather billing data, therefore preventing any unwanted additional costs for Haus Block Management

We sent every resident a welcome pack

to ensure they were aware of the changes being put in place, including all debts in advance of their first bill

Our solutions

Success!

“We’ve dealt with numerous billing agencies and Welcome Energy are the best by a big margin. Their customer service is second to none, their knowledge and problem-solving skills have been absolutely essential in dealing with issues that we have inherited from customers. I cannot recommend them highly enough.”

Richard Delaney
-Director, Haus Block Management

Haus Block Management gained stress-free billing management with no upfront hardware costs

We engaged with residents of The Fisheries through letters, emails and phone calls in order to proactively collect their debts and we were able to resolve Haus’ debt within the first month of billing

Our hands on approached ensured immediate approach in the collection of resident debts

We are very proud of the strong relationships built between Haus Block Management and Welcome Energy teams, given the extra pressure and challenges of making this happen during the 2020 lockdown period

Client success