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Pay As You Go

Pay As You Go customers have many Top-Up options available.

Top-Up online

Welcome Energy encourage users to register for online payments. This allows users to make quick easy Top-Ups by storing card details for future use, no more remembering your 19-digit number! You can also view receipts and get your payment code if required. Top-Ups will automatically load onto your Hub within 5 minutes. If nothing loads within 20 minutes you can use the payment code to Top-Up by entering directly into your in-home display or Hub.

Please note Top-ups must be in whole pounds only between £3 and £100.
Register
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single top-up

If you wish to make a single Top-Up you can use our guest payment system. Simply follow the link, selecting PrePayment as the service and complete the details requested. You will need your 19-digit PayPoint barcode number from
your bill and your payment card details.

Please note Top-ups must be in whole pounds only between £3 and £100.
Top-up

telephone top-up

Payments can also be made over the telephone at any time by calling 0203 744 9518 and selecting option 1. You will need your 19-digit PayPoint barcode number from your bill and your payment card details. Register Online to get access to recipes and online payments.

Guide
View our Pay As You Go GUIDE for more information on your in-home equipment.