About Haus

Haus Block Management has spent twelve years overseeing residential and mixed-use buildings in and around central London. Currently their portfolio includes 220 properties, and they provide an outstanding residential block management service to both Residents and Property owners alike.

  • Fomally known as the Old Fishing Processing Factory at Londonields
  • The Fisheries consists of a new six storey building including 31 residential apartments and 25,000 sq. ft. of commercial space

About The Fisheries

Customer challenges

We took over billing and debts

at The Fisheries, matching the previous provider’s energy charges, and reduced the daily standing charge as well as removing the set-up fee costs. Thereby preventing additional costs for Haus and residents of The Fisheries

We used the previous provider’s equipment,

meaning Haus’ only hardware cost was for a new SIM card to allow remote data reading by Welcome

We took over billing and debts

at The Fisheries, matching the previous provider’s energy charges, and reduced the daily standing charge as well as removing the set-up fee costs. Thereby preventing additional costs for Haus and residents of The Fisheries

We used the previous provider’s equipment,

meaning Haus’ only hardware cost was for a new SIM card to allow remote data reading by Welcome

We issued a welcome pack

to each resident, advising them of changes prior to issuing the first bill

Welcome Energy emailed residents

informing them of their current debts 28 days later and Haus sent a letter to all current tenants and leaseholders

Our solutions

Success!

“We’ve dealt with numerous billing agencies and Welcome Energy are the best by a big margin. Their customer service is second to none, their knowledge and problem-solving skills have been absolutely essential in dealing with issues that we have inherited from customers. I cannot recommend them highly enough.”

-Richard Delaney
-Director, Haus Block Management

Initial bill issued in mid-February and included all debts brought forward

By the end of March, Welcome Energy had collected enough money for Haus to pay an overdue bill for the site.