Cookie Policy

Cookie Policy

What are cookies?

Cookies are what we use to improve and personalise your visits to our website in the future. They are used by websites, apps and mobile sites to ‘remember’ you – either just for one visit (a session cookie) or for repeat visits (a persistent cookie). Cookies do lots of different jobs, like letting you navigate between pages easily, storing your preferences, and improving your experience on a website. It is all to make the interaction between you and the website faster and easier. A cookie is a simple text file that’s stored on your computer (or mobile device) by a website’s server. Only that server will be able to see what’s on that cookie. Each cookie will contain anonymous information like your unique identifier number and the site you are visiting such as , along with some other digits and numbers. This information lets the website remember things like your preferences, or what’s in your shopping basket. So each cookie is unique to your browser.

What cookies does our website use?

Welcome Energy and our third-party partners may set different cookies when you visit our website. We use cookies to find out who you are (once you’ve logged in) and what device you’re using. We use four types of cookies:

Strictly necessary cookies: to let you move around the site and use all the basic features.
Functionality cookies: to improve the way the site works by storing your preferences.
Performance cookies: they give you a better user experience of our website.
Advertising cookies: our third-party partners collect information about how you use the internet, so they can provide you with advertising that’s more likely to interest you.

Strictly necessary cookies
The cookies we need to keep our website working properly. These cookies let you move around the website and support all our essential features like secure areas, shopping baskets and online billing.

They are not for gathering information, remembering your preferences or advertising products or services to you – they are just to let you move around the website. If you disable these cookies, you might not be able to use our website properly, so we may not be able to provide some services to you.
Functionality cookies
The cookies that provide services and remember your settings.

Functionality cookies are used to provide services or to remember your settings (like the layout, text size, font, and other parts of our website you can customise) to improve the way you use our website. Functionality cookies support things like online surveys, web chat and your settings.

The information these cookies collect may be anonymised and they can not track your how you use other websites. By using our website, you agree that we can place these types of cookies on your device.
Performance cookies
The cookies that collect information about how you use our website.

Performance cookies collect information about how you use our website. They keep track of the pages you visit and any errors you come across, for example. They do not collect any information that could identify you, though – all the information they collect stays anonymous. We only use that information to improve how our website works, understand what interests our users and measure how effective our advertising is. By using our website, you agree that we can place these types of cookies on your device.
Advertising cookies
The cookies that link to services from third parties. Advertising cookies are used to deliver advertisements that are relevant to you and your interests. They also link to services provided by third parties – like ‘Like’ and ‘Share’ buttons. The third party gives these services in return for recognising that you’ve visited our website.

We use advertising cookies to link to social networks like Twitter and LinkedIn, who may then use information about your visit to target advertising to you. We also use these cookies to give advertising agencies information about your visit so they can personalise the adverts you see. By using our website, you agree that we can place these types of cookies on your device. If you do not want us to use advertising cookies, you can always change the privacy settings on your browser.

Turning cookies off

If you do not want us to use cookies in your browser, you can:

  • Remove cookies from your hard drive.
  • Set your browser to block cookies.
  • Before a cookie is stored on your computer set your browser to send you a warning notice.
However, remember that you might not be able to make the most of our website (or other websites) without cookies – some functions need cookies to work. However, note that turning off cookies is not permanent. You can go into your browser settings to change them back and use everything on our site properly again.



Our offices will be closed for the Bank Holiday (Monday 29 August 2022).
If you have a query, please contact us from Tuesday 30 August onwards, and we
will be happy to deal with your query then.
energy efficiency