About Us

welcome energy

Our team bring more than 30 years’ experience in the billing of communal and district heat networks and their utilities and financial account management. Welcome Energy was created in response to our current group customers looking for a metering and billing package for their buildings, their communal heat networks and district energy systems to complement the fuel procurement and energy efficiency services we offer. There is a definite need for a transparent, stress-free and value for money metering and billing solution that is fully compliant with the Heat network regulations (2014) and the upcoming changes. Whether you want to improve on your current billing service or are looking for a new solution to your billing needs, then give us a call on 020 3744 9518 or send us an email. Let’s have a chat and see how we can work with you to save you money and provide a better billing service to your residential and commercial tenants.

Our Values


We treat our customers as we would wish to be treated ourselves. Our outstanding level of service and customer care is achieved through human interaction as opposed to email, in order to achieve a more trustworthy relationship.


Customers are kept in the loop at all times, with no surprises. Tariff structures and customer charters are clear and concise, with a focus on getting crystal marking on all documentation.

Hands On

Every customer is treated with great importance, as if they were the only customer on our books. Each client will have their own dedicated Account Manager to ensure a thorough and hands-on service.



Our offices will be closed for the Bank Holiday (Monday 29 August 2022).
If you have a query, please contact us from Tuesday 30 August onwards, and we
will be happy to deal with your query then.
energy efficiency